Officer, Complex Plumbing Applications

• $97k + 12%super, WFH and the Footscray & Sunbury offices w car parks.
• Supportive team culture and environment! Free salary insurance!
• Contribute to our vision, thriving people and country! 

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

At Greater Western Water (GWW), we are committed to continued excellence in delivering on our core purpose - trusted water services for our communities and future generations.

In this role you will contribute to the success of GWW by processing a range of complex plumbing applications.  You will ensure requests are processed correctly and respond to customers enquiries promptly and contribute to the overall achievements of Complex Plumbing Applications KPI’s.

Apply today and launch your career in the water industry – this role is fixed term contract until end July 2026.

Responsibilities

• Provide accurate advice and servicing information to a range of both internal and external customers.
• Answer inbound requests from customers (received via telephone or electronically) in a timely manner ensuring overall customer satisfaction, update and maintain customer files.
• Assist in the achievement of the business and teams’ daily targets.
• Promote and adhere to GWW’s Customer Service standards, principles, and policies.
• Process and manage complex plumbing applications and prepare connection conditions for customers within GWW’s set target times, addressing GWW guidelines/requirements and customer needs.
• Provide input to continuously improve department business processes, specialised tools, and procedures designed to address the customer's needs and deliver exceptional customer service.

Skills & Experience

• Experienced in a similar technical role or a position providing technical advice combined with a customer-centric mindset.
• Experience, knowledge, and understanding of water supply and sewerage networks.
• Basic knowledge of AS3500, MRWA Standards and metering guidelines is desirable.
• An awareness of the relevant legislation, and regulations used for the provision of hydraulic services associated with connecting customers.
• Exposure to working in a structured environment, following, and understanding set policies, procedures & practices.
• Great communication skills both written and verbal, with a confident ability in conflict resolution, negotiation, and problem solving.

• Highly developed people skills to work effectively with a range of diverse internal and external stakeholders.
• Ability to achieve timely and accurate outputs.

• Proficiency in Word, Excel, and Outlook

See yourself thrive!

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.

Applications close: Tuesday 15, July