Specialist, Regulatory Operations

• Fixed-Term, Full-Time position 
• From $161k package
• Footscray location | hybrid 

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

A great opportunity is now available for a Specialist, Regulatory Operations to provide specialist input into the development, implementation and maintenance of operational business rules that ensure compliance with water industry standards across customer interactions, including billing and collections. This role supports GWW’s regulatory obligations by translating complex regulatory requirements into practical operational processes that deliver fair, transparent, and efficient outcomes for customers.

Responsibilities

• Develop and maintain operational business rules aligned with water industry standards and regulatory frameworks.
• Collaborate with internal stakeholders to embed regulatory requirements into customer-facing processes, systems, and policies.
• Monitor compliance with regulatory obligations relating to billing, collections, and customer service.
• Provide expert advice on regulatory operations to support price submissions and regulatory reporting.
• Identify and implement process improvements to enhance compliance, efficiency, and customer experience.

Skills & Experience

• Strong understanding of regulatory frameworks within the water industry or a comparable regulated utility sector, with demonstrated experience in developing and implementing operational business rules or compliance processes.
• Excellent analytical skills with the ability to interpret complex regulations and translate them into practical procedures.
• Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across teams.
• Proven ability to manage multiple conflicting priorities and deliver outcomes within deadlines.
• Essential tertiary qualification in business, law, commerce, public policy, or a related discipline.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.  

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early!

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close: 11:59pm Tuesday 3 March