Senior Officer, Build Over Easements & Asset Protection​

• $104k + 11.5% super. Flexibility to WFH & the Footscray/ Sunbury office
• Apply your technical know-how in a customer-centric environment
• Free income protection & life insurance, discounted health insurance, recognition programs, and monthly work-life balance days

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

In this role, you will play a pivotal role in ensuring the smooth daily operations of the Build Over Easement & Asset Protection team within Growth & Development.

Day-to-day you will be providing accurate and timely information to diverse customers and stakeholders, resolving technical and process issues, and proactively identifying opportunities to streamline workflows, enhance system integrity, and improve processes.

You will be instrumental in delivering high-quality customer outcomes through the assessment and processing of complex build over easement and plumbing applications, assisting with team training and upskilling, and contributing to a high-performing, customer-focused environment.

Responsibilities

• Process and manage build over applications and prepare connection conditions for customers within Greater Western Water’s set target times, and GWW guidelines and customer’s needs.
• Maintain systems, standards and procedures to ensure the work is completed to a high standard. 
• Provide support and advice to internal and external customers. (Inc. Councils, Plumbers, Hydraulic Consultants, Surveyors and General Public) 
• Support Team Leader to maintain a dedicated team, achievement, and customer focused culture. 

Skills & Experience

• Experience in a similar role with a high level of technical knowledge in asset management planning, or engineering design standards, and/ or property development would be advantageous.
• Highly developed negotiation skills, with the ability to consistently reach mutual positive outcomes.
• Effective communication skills complemented by engaging interpersonal skills and a passion for sharing knowledge.
• Exceptional customer service skills.
• Experience in process improvement and results-driven mindset who embraces challenges

See yourself thrive!

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. 

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early!

The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.