Project Manager, Billing Operations

Fixed Term, 12 month contract

Footscray Location

Salary from $165k (total rem package)

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

This is an exciting opportunity to play a key role in strengthening the stability and reliability of our billing ecosystem. You’ll join a Billing Operations team that is working closely with Technology Operations and partners across the wider enterprise to deliver meaningful improvements that support our customers, safeguard revenue and uphold regulatory obligations. As the Project Manager, Billing Operations, you will lead a small, high-performing team to drive operational excellence across the Billing and Property to Cash functions—enhancing processes, embedding robust work practices, and enabling clear, consistent and accurate daily operations. Partnering with Training, Quality and Customer Operations, you will ensure new processes are adopted effectively, frontline capability is elevated and teams are set up for success as we uplift the way we operate.

Responsibilities

Billing Project Delivery

• Lead billing operational projects to improve stability, accuracy and compliance.
• Develop project plans, schedules and resources; manage sequencing and readiness for EU billing requirements.
• Capture and validate operational requirements, processes and testing needs.
• Coordinate run sheets, playbooks and daily oversight; manage risks, issues and dependencies.
• Partner with technical teams on defect resolution, testing and operational sign-off.
• Maintain clear, accurate operational documentation.

Operational Change

• Deliver process, configuration and customer communication updates across Billing Operations.
• Coordinate operational fixes, exception resolution, data corrections and redress activities.
• Work with Tech Ops, Data, Regulatory and Product teams to assess impacts and ensure readiness.
• Oversee process documentation, knowledge content and work instructions
• Ensure changes are validated, communicated and embedded across teams.

Delivery & Governance

• Manage end-to-end delivery of multiple initiatives, support planning and business cases.
• Track benefits, report progress and present to senior leaders.
• Complete additional duties as assigned.

Stakeholder Management

• Collaborate with cross-functional teams and vendors on scope, timelines and success criteria.
• Lead workshops and forums to communicate scope, delivery approach and change impacts.
• Act as the link between operations, IT and system integrators; manage interdependencies with other projects.

Skills & Experience

• 2+ years’ experience in project management delivering complex enterprise security projects.
• Experience within a highly regulated environment.
• Strong understanding of cyber security principles, frameworks and best practices.
• Exceptional leadership with strong attention to detail, prioritisation and workload coordination aligned to business needs.
• Proven capability in budget management, time management, facilitation, reporting and organisational skills.
• Well-developed interpersonal and communication skills, with the ability to convey complex information clearly.
• Working knowledge of ITIL and change management principles.
• Strong analytical and problem-solving skills, with sound decision-making in high-pressure environments.
• Experience managing vendor deliverables and ensuring accountability.
• Self-motivated, able to work autonomously and collaboratively within a team.
• Experience implementing the ACSC Essential Eight within enterprise environments.
• Hands-on experience with Privileged Access Management (PAM) solutions.
• Experience implementing Application Control in large-scale organisations.
• Experience with project delivery methodologies such as Waterfall or PMBOK is preferred.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.  

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence asap!

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close 11th December 2025