Program Manager, Compliance

• $185k pckg incl. 12% super. Flexibility to WFH & the Footscray office
• Great benefits including monthly work life balance days.
• Fixed term contract until December 2027!

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH.
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Free onsite parking (subject to availability)
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

The Program Manager will play a critical role in fostering a culture of compliance and customer centricity and improving the organisation’s reputation.

The role will see you establishing, developing, and managing a comprehensive program around billings requirements and ensuring alignment with Compliance Management Framework ISO 37301:2023

You will work closely across the Customer Experience, Regulatory, and Risk and Resilience teams to ensure that all business activities required to deliver set requirements adhere to relevant regulations, industry standards, and internal policies, and meet timelines and performance metrics.

If you enjoy delivering to customer expectations, have experience in compliance and regulated environments, and want to contribute to making a positive change – don’t delay dive in and apply today!

Please note this is not a technology transformation program of work.

Responsibilities

• Develop and manage program and project plans including scope, timelines, resources, and deliverables to meet regulatory obligations.
• Maintain comprehensive documentation of remediation activities, including issue tracking, actions plan, and outcomes and ensure audit preparedness.
• Co-design and implement a regulatory compliance program framework tailored strict requirements and aligned with the Compliance Management Framework ISO 37301:2023.
• Liaise with internal and external stakeholders, including regulators, auditors, and business partners, to ensure ongoing compliance and address queries or concerns.
• Coordinate with internal teams, regulatory bodies, and external consultants to facilitate remediation efforts and communicate progress.
• Ensure that required compliance training programs and resources for staff at all levels are developed and delivered, promoting a strong compliance culture throughout the organisation.

Skills & Experience

• Demonstrable experience managing complex programs in regulatory remediation or compliance to achieve required business outcomes.
• Familiar with Water Industry Standards.
• Exceptional communication, engagement & influencing skills including proven experience in writing papers for the Executive and Board.
• Confident analytical and problem-solving skills, with the ability to assess risk and implement effective controls.
• Managing competing priorities and working within complex fast paced work environment.

See yourself thrive!

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close: Friday 28, November

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence during the advertising campaign and advertising may end early!