Program Lead, Path Out

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

We are seeking a dynamic and strategic leader to join Greater Western Water as the Path Out Program Lead. In this pivotal role, you will drive the execution of the Path Out business case, leading a high-impact remediation program focused on technology stabilisation, business process reset and capability uplift. Working closely with the Executive and Senior Leadership Team, you will provide leadership, strategic oversight, and governance, while managing risk and key internal and external stakeholders. Your efforts will be critical in delivering rapid recovery, stabilising operations, and contributing to the long-term success of the Billing/Path Out initiative—rebuilding customer and community trust and enhancing GWW’s social license with Government and regulatory bodies.

Responsibilities

• Provide strategic oversight and assurance to the GM, MD, and Board on the integrated Path Out program.
• Drive the successful delivery of the Path Out Billing Remediation program, including technology stabilisation, business process reset, and customer experience improvements.
• Collaborate with executives and leadership teams to achieve remediation outcomes and transition key deliverables back to business-as-usual.
• Lead, inspire, and manage the Path Out Program team, including attracting and retaining critical talent.
• Oversee resource allocation, budgeting, and risk management across the program.
• Ensure program outcomes cover billing recovery, credit and collections, privacy and compliance, stakeholder engagement, reputation management, regulatory obligations, and risk controls.
• Maintain oversight of the entire program, identifying emerging risks and opportunities and intervening when necessary to keep delivery on track.
• Lead and champion GWW’s culture, including safety, wellbeing, diversity, and inclusion.

Skills & Experience

• Proven experience leading remediation programs, including governance, risk management, and financial oversight.
• Strong track record in driving transformational change through technology enablement.
• Demonstrated ability to attract, retain, and develop a diverse and high-performing workforce.
• Excellent stakeholder management skills, with experience building and maintaining long-term relationships.
• Significant experience in customer experience or related fields.
• Experience setting and translating strategic direction into actionable plans within a regulated environment.
• Proven success in developing and delivering customer strategy and services at a senior level in a utility or other regulated business.
• Experience in the water industry and/or public sector (desirable)

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.  

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early!

Applications will close Thursday 5th February 2026

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.