Product Manager, Billing & Customer Platforms

• Permanent, Full-Time position 

• From $161k package
• Footscray location | hybrid 

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

A rewarding opportunity is now available for an experienced Product Manager with a strong focus on the ‘Property to Cash’ lifecycle, to ensure customer systems are fit for purpose, compliant, and delivering accurate and reliable customer outcomes in a water utility landscape.

Responsibilities

• Ensure customer systems across the ‘Property to Cash’ lifecycle are fit for purpose, aligned to customer needs, and operating in line with regulatory and compliance requirements.

• Make decisions that balance customer outcomes, regulatory requirements, and operational needs, working closely with Regulatory, Legal, and process owners to ensure systems and processes deliver the right outcomes.

• Identify gaps, risks, and inefficiencies across billing, property, and customer communication systems, and drive improvements that strengthen billing integrity, customer outcomes, and operational performance.

• Lead the prioritisation and management of system defects and enhancements, ensuring backlog decisions are driven by customer impact, regulatory risk, and business priorities.

• Drive end-to-end prioritisation across initiatives, focusing on improving lifecycle outcomes rather than optimising individual systems in isolation.

• Provide subject matter expertise across billing, property, and customer channels, supporting teams to navigate system constraints and deliver appropriate outcomes.

Skills & Experience

• Demonstrated ability to lead, influence, and negotiate across complex stakeholder environments, including executive leadership, Regulatory, Legal, operational teams, and technology partners to achieve aligned outcomes.
• Strong experience operating in regulated environments, with the ability to interpret and apply regulatory and compliance requirements to system and process design.
• Proven experience ensuring systems are fit for purpose, with a focus on delivering accurate, compliant, and customer-centric outcomes across end-to-end processes.
• Experience prioritising and managing competing demands, including defect backlogs and enhancement pipelines, using customer impact, regulatory risk, and business value to guide decisions.
• Strong capability in translating customer, regulatory, and operational requirements into practical system and process improvements, working closely with technology and delivery teams.

• Demonstrated experience working across multiple systems or platforms, with the ability to take a lifecycle view rather than optimising individual components in isolation.
• Experience in vendor and partner management, including driving performance, managing delivery, and ensuring value is realised.
• Tertiary qualification in Business, Commerce, Information Technology, or a related discipline, or equivalent demonstrated experience.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.  

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application. Include your resume and cover letter (no more than 1 page). Shortlisting will commence early!

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close: 11:59pm Wednesday 15 April