Process Lead (Stabilisation Program)

•    Fixed term Full-time 12-months | Footscray office + WFH
•    Lead strategic stabilization of ways of working across maintenance and operations.
•    Salary: $161,000 incl. super

About Greater Western Water
We’re water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits
•    We embrace flexibility and connection with a balance of on-site and WFH 
•    Free onsite parking (subject to availability)
•    Gender neutral, 16-week parental leave 
•    Monthly work life balance day off to treat yourself (if full-time)
•    Free income protection and salary continuance insurance
•    Access to corporate health insurance deals with major providers
•    Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity 
As the Process Lead, you’ll provide strategic leadership to embed a consistent and stable way working that delivers reliability, value, and confidence in how maintenance and operational work is planned, executed, and governed.
With structural changes and insourcing of work having just taken place in the function, you’ll lead the design and implementation of clear end-to-end processes, ensuring defined roles, performance measures, and seamless collaboration across teams who are newly working together. This role will play a pivotal part in improving contractor performance, governance, inventory management, and fault response while building stronger alignment between planning and delivery.
It’s a hands-on leadership opportunity for someone who thrives on shaping how complex operational environments work — balancing strategic foresight with practical delivery to embed sustainable stabilisation and accountability across the business

Responsibilities
•    Lead the design and implementation of end-to-end operational and maintenance processes.
•    Drive standardisation, accountability, and performance across service delivery functions.
•    Analyse and stabilise workflows, governance, and performance frameworks.
•    Partner with internal stakeholders and delivery partners to align objectives and outcomes.
•    Provide high-level insights and recommendations to improve operational stability.
•    Facilitate workshops, reporting, and governance meetings to embed new ways of working.
•    Champion HSEQ culture and ensure compliance with organisational and regulatory standards.

Skills & Experience
•    Extensive experience leading complex process design or business improvement initiatives.
•    Strong understanding of maintenance operations in large, multi-site, or asset-intensive environments.
•    Skilled in process mapping, data analysis, performance measurement, work instruction documentation, and governance frameworks.
•    Proven stakeholder engagement and influencing capability across operational and executive levels.
•    Excellent analytical and technical writing skills with experience producing policies, manuals, and standards.
•    Advanced proficiency in MS Office, SharePoint, and process documentation tools.
•    Degree in Business, Commerce, Engineering or similar discipline

See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.  

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

The successful candidate will be required to undergo pre-employment checks which will include but not limited to reference checks, national police checks, and working rights in Australia checks. 

Applications close: Tuesday, 9th December 2025