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Process Improvement Lead

Posted Date: 27-Jul-2022

Location: Footscray, AU

Company: Greater Western Water Limited

  • Salary Circa $140-$145k including 10.5% super
  • Flexible working options
  • A fail fast, learn faster environment


About Greater Western Water

We’re a Victorian government owned water corporation that provides water and wastewater services. Our service area stretches from Melbourne’s city centre through to Lancefield in the north and Bacchus Marsh in the west and is home to some of the fastest-growing communities in Australia.


The opportunity  

The position exists to make Greater Western Water (GWW) future-ready by providing exceptional leadership in business process improvement. This includes driving a continuous improvement culture that focuses on high performance, strategic value-adding, business partnering, and capability development.


The Process Improvement Lead is primarily responsible for re-designing & facilitating the re-designing of various processes within Greater Western Water. This role will also lead a significant shift / uplift in Greater Western Water’s process and process management maturity, focusing on up-to-date enterprise-wide process improvement, and various enablers such as systems & technology, governance and controls.



  • Lead a portfolio of Continuous Improvement Initiatives to deliver end to end experience improvement.
  • Employ the GWW benefits realisation process to ensure process improvements made sustainably deliver benefits promised.
  • Drive continuous improvement of the organisation’s enterprise level processes
  • Champion a continuous improvement framework and methodology that delivers simple, easy, end to end processes and interactions that drive engagement, positivity and retention.
  • Where required, re-design the current enterprise processes, update process maps and formally publish guidelines
  • Provide expertise and coaching to help and empower all employees across GWW to deliver continuous improvement, in a manner that is consistent with GWW’s values.
  • Ensure voice of the customer and the employee experience is at the centre of all continuous improvement prioritisation and change.


Skills & Experience

  • Extensive Business Process Re-engineering experience in a Utilities or similar organisation.
  • Previous experience working in an agile environment, preferably across operational or service areas.
  • Strong interpersonal skills to engage key stakeholders around the business.
  • Tertiary qualification in a relevant discipline or equivalent industry experience
  • A working understanding of BPMN2.0 Standards.
  • Qualifications in a continuous improvement methodology such as Six Sigma, Lean Methodology, Agile or Human Centred Design will be advantageous.


If this sounds like you, click here to view the position description.

Not the opportunity you seek? Why not check out other great opportunities we have advertised at GWW careers.



  • Flexible work options, combination of work from home/office
  • Life insurance and salary continuance
  • Access to unlimited LinkedIn Learning
  • Access to corporate health insurance deals with major providers
  • View our benefits/policies & the great work we do through WORK180


Our commitment to you

We celebrate diversity and commit to fostering a flexible and inclusive work environment where everyone feels valued, respected and engaged. The community we serve come from all walks of life and so do we, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Greater Western Water stronger.


Application Process

  • To apply, you will need a resume and a tailored cover letter outlining your skills, experience and suitability for the role in line with the requirements in the position description
  • Applicants must be eligible to work in Australia
  • Employment of successful candidates will be subject to a National Police Check
  • Successful applicants will be required to provide evidence of immunisation records for COVID-19


Let’s keep the conversation going, applications for this role close at 11:59pm on Sunday, 14 August 2022.

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